Sin barreras

Secure zone

If you have any problems or queries concerning your request, please contact our information service:

902 404 704(+34) 91 321 10 00


Request assistance, indicating your particular needs, so that everything is prepared for when you arrive at the airport and you will have no difficulties during your journey.

Through its public website, Aena offers any passenger with reduced mobility the opportunity to request assistance at its Spanish airports, at no cost.

Assistance can also be requested by calling the Aena information service:

Telephone numbers:902 404 704 and (+34) 91 321 10 00.

Apart from making this request, which is valid exclusively for assistance in the Spanish airports of the Aena network, passengers with reduced mobility must also notify their airline, agent or tour operator of their need for assistance.


Click the 'Request Assistance' button to process your request via internet