Query

Below there is a survey that you can use to send us information requests, complaints, claims or suggestions relating to the environment

The areas marked with an asterisk (*) obligatory

I would like to receive a response to my request
By accepting this form I accept the processing of my data in order for my request to be dealt with.

Data collected in this form will be processed by Aena S.M.E. S.A., as the data controller, registered in the Companies Register of Madrid under Volume 28.806, Folio 211, Section 8, Page M-518648, with Tax ID Number (CIF) A86212420, for the purpose of managing your claims, complaints, requests or suggestions, with the processing based on consent having been given.* Your data will be stored during a period of five years. Your data will be transferred, as appropriate, to the airline, company or organisation involved in the processing of this claim, complaint, request, or suggestion, and also to Judges and Courts, should your claim give rise to any legal action.

You may exercise these rights of access, rectification, deletion, opposition, portability and limitation of processing by emailing ocpd@aena.es or by writing to Calle Peonías, No. 12, 28042-Madrid, or using the Online Services Portal (https://serviciostelematicos.aena.es). If you have any doubts, please contact our Data Protection Officer at the following email address: dpd@aena.es. You can also file a claim with the Spanish Agency for Data Protection at any time.

There is a limit on attached files. Up to 10 files can be attached, with a total maximum size of 10MB.