FAQ

How to buy

You can browse the shop until you find the book you want

To make a purchase, you must register and enter the required data

If you have already registered, you just need to enter your e-mail address and password to access the previously stored information - addresses, orders, etc.- or make a new order.

In “My order” are shown the books you have chosen. In addition, it shows price information and accumulated quantities.

If you want to buy a publication, just click on ”Add to my order” to include that item in “My order”, then you can continue to choose other items

“My order” is always visible on the right side of the window, so you can see at any time the items you have chosen.

You may buy more than one copy of the same item. To do this, click on the “Modify my order”, then change the number of products in the box “Quantity”. while in this screen, you may also eliminate any of the selected publications

It is essential that you click on ”Save changes” to update and save any modifications.

Finally, click on “Buy now” to be guided through three simple steps to complete your purchase.

How can I pay?

Once you have gone through these steps and validated all the information about your purchase, you must complete it by paying with your credit card . These are the credit cards accepted: Visa and Mastercard – Eurocard.

When you enter your credit card data, it will be encrypted and sent through a security gateway to the corresponding bank. Aena will not keep records of any data regarding your credit card .


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Customer assistance

91 321 30 61

(Opening hours: M to Th, 8:00 to 17:00). F, 8:00 to 15:00.

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