Interesting information

How to buy in the Virtual Shop

Register

To buy in Aena.es - Sale of Publications, you must register and enter the requested data. Once registered as a user, you will not need to enter your data again when making a new order. Entering the requested data correctly is very important for the management and later dispatch of your order.

If you have already registered, you just need to enter your e-mail address and password to access the previously stored information - addresses, orders, etc.- or make a new order.

All the data you enter, except the credit card data, will be entered into a database for easier management of orders and for receiving information on new publications by Aena Documentation and Publications Centre. You may exercise your right to access, amendment and deletion of the data contained in the said database, in accordance with the terms of the Spanish Data Protection Act 15/1999, dated 13th December.

My order

“My order” is a virtual shopping basket monitoring the publications you want to buy.

In addition, it shows price information and accumulated quantities.

If you want to buy a publication, click on “Add to my order“ to add it to “My order” and continue shopping.

"My order" is always visible on the right side of the window, so you can see the items you have chosen at any time.

You may buy more than one copy of the same item. To do this, click on “Change my order” and then indicate the number of copies in the “Quantity“ field. You can also use this field to delete publications.

It is essential that you click on "Save changes" to update and save any modifications.

Finally, click on "Buy now" to be guided through three simple steps to complete your purchase.

Method of payment

Once you have gone through these steps and validated all the information about your purchase, you must complete it by paying with your credit card . These are the credit cards accepted: Visa and Mastercard-Eurocard.

When you enter your credit card data, it will be encrypted and sent through a security gateway to the corresponding bank. Aena will not keep records of any data regarding your credit card .

Once the purchase is made, a receipt will be generated and send to your e-mail address, which you may also print out directly from our website. This receipt will include all the information about your purchase and itemise the total amount payable. It will be stored by Aena  both on paper and in electronic format for administrative management. Customers wanting a copy of this receipt should contact the online shop. The invoice will be issued in Spanish. It is not available in other languages.

The prices of publications do not include Value Added Tax (VAT, or in Spanish, IVA). This will not apply to orders from outside Spain, while the orders from the Canary Islands, Ceuta and Melilla will be exempted from it (0%).

Purchases are subject to Spanish law. Aena Documentation and Publication Centre is not responsible for any special taxes, tariffs or other expenses at the order's destination.


My account

My Order

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Customer assistance

91 321 30 61

(Opening hours: M to Th, 8:00 to 17:00). F, 8:00 to 15:00.

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